Return/Refund Policy

We stand behind the products that we sell and want you to be 100 % satisfied with your purchase. We offer a 30 day money back guarantee if the items are returned unopened in their original packaging NO QUESTIONS ASKED!

  • E-mail: customerservice@americanfabricfilter.com or call 800-367-3591 with your order number to receive return authorization. If the item is defective or damaged in shipping we will issue a pre-paid return shipping label. In all other instances the buyer is responsible for the return shipping.
  • If you believe the package was damage in shipping and need a new one please contact us within 5 days of delivery so we can resolve the issue.
  • Exchanges can be done within 45 days as long as the buyer pays the return shipping and any difference in price. The items being exchanged must be clean and re-usable.
  • To Cancel and order please contact American Fabric Filter as soon as possible. If the order has not shipped we will refund payment immediately. If it has shipped we will refund payment once the items are returned.
  • What can you do if the item is to dirty to return? Contact us and we can discuss discounts and store credit on your next purchase.
  • Tips to help you be 100% certain you are ordering the correct item:
      – Make sure to double check any measurements on the required items.
      – If you are ordering off a part number be sure to double check the number as some manufacturers have minor differences in part numbers that make a big difference with the product.
      – Never hesitate to call us if you are unsure about something. We are always happy to help!